Shipping Policy

Last updated: 20 October 2026

1. Delivery Times

At Cortex London, we aim to deliver your Home & Decor products as quickly and reliably as possible.

Orders are typically delivered within 2–3 working days.

Depending on the product, supplier availability, fulfilment arrangements and circumstances beyond our reasonable control, delivery may take up to 5 working days.

These delivery estimates may vary depending on the specific item ordered and its dispatch location.

2. Order Processing

Orders are processed as quickly as possible after purchase. Processing and dispatch times may vary depending on the product and the fulfilment arrangements in place.

Some products are dispatched from Cortex London warehouses, while others are shipped directly from our suppliers.

We work with our fulfilment partners to ensure that orders are processed and dispatched promptly.

3. Delays and Exceptional Circumstances

Although we aim to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our reasonable control. These may include courier disruptions, adverse weather, supplier delays, increased demand during busy periods or other unforeseen events.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

If your order has not arrived within the expected delivery timeframe, please contact us at info@cortexlondon.com and include your order number so that we can investigate.

Nothing in this policy limits your statutory rights if your order is delayed or not delivered within the timeframe required by law.

4. Shipping Costs

Any applicable delivery charges will be displayed at checkout before you complete your purchase.

Where free delivery is offered, the relevant conditions will be communicated on our website or during checkout.

5. Order Tracking

Tracking availability depends on the product, supplier and delivery service used.

Where tracking information is available, it will be provided to you by email or through the relevant delivery notification.

If tracking information is unavailable or you need an update on your order, please contact our customer support team at info@cortexlondon.com.

6. Incorrect Delivery Details

Please ensure that your delivery address and contact details are accurate when placing your order.

If you notice an error, contact us as soon as possible. We will do our best to assist, although changes may not be possible once an order has been processed or dispatched.

7. Lost, Damaged or Missing Deliveries

If your order arrives damaged, an item is missing or your parcel appears to have been lost in transit, please contact us at info@cortexlondon.com with your order number and any relevant photographs or delivery information.

We will investigate the issue with the relevant courier or supplier and communicate the appropriate next steps.

Cortex London remains responsible for meeting its legal obligations as the seller. Your statutory rights remain unaffected by the delivery arrangements or the involvement of third-party suppliers.

8. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: info@cortexlondon.com

Please include your order number so that we can assist you as efficiently as possible.

At Cortex London, we aim to provide a reliable delivery experience and keep you informed throughout the process.